my 楽天モバイル

2.9
29.7K reviews
5M+
Downloads
Content rating
Everyone
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About this app

[Main functions]

■ Check data usage
You can see the remaining amount of data and the usage status in a graph at a glance.
You can also check the daily data usage and call/SMS communication charges.

■ Confirmation of usage charges
You can check monthly usage charges, payment status, and usage details.
You can also set Rakuten Points to be used for monthly payments.

■Confirm/change contract plan details
Optional services can be added or changed. In addition, procedures such as SIM replacement in case of theft or loss can be performed from the app.

■ Support
From customer support, you can search for your problem by category selection or keyword search.
If you have a problem, you can ask a question from the chat consultation.
* Chat consultation may take time to reply depending on the congestion situation. Please note.



[Other recommended functions]

・SNS share function
・Rakuten point usage settings
・Change settings for Easy Mail
・Communication speed measurement
・ Various procedures (SIM exchange, transfer to another company (MNP), suspension of use, cancellation)
・Carrier billing
・Confirm usage details
・Setting and changing payment methods
・Purchase of products and accessories
・Confirmation of application history
・Setting and changing policyholder information
・ AI simple identity verification (eKYC)


▼ About the solution when the application cannot be updated
Please check the link below
https://r10.to/hwbb7R

▼About my Rakuten mobile app
https://network.mobile.rakuten.co.jp/guide/my-rakuten-mobile/

▼Frequently Asked Questions
Please check the customer support page below
https://network.mobile.rakuten.co.jp/support/
Updated on
Feb 11, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 3 others
This app may collect these data types
Personal info and Financial info
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

2.8
28.5K reviews
James Ellis Middleton
October 27, 2021
Before using the app you must update. It's very inconvenient. It's almost dangerous. I would hate to have to make an emergency phone call with this. I don't mind updating an app. But it should not update until Wi-Fi is available. Also as with other reviewers there should be some basic translation or the ability to translate with Google Translate.
65 people found this review helpful
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dianlingga Wijaya
January 15, 2025
Rakuten mobile doesn't automatically make my monthly payment in these 2 months that wasting my time.
1 person found this review helpful
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Ryan Brossart
April 26, 2023
This is not a review of the app, but moreso the service of Rakuten mobile itself. The service is fantastic anywhere above ground, but where it extremely lacks is anywhere underground (metro) or thick walls. I take the metro everyday to work and 80% of the commute is underground so this is unacceptable. If they want to keep my service they need to remedy this with high priority otherwise as a paying customer I will take my hard earned cash to another provider. Time is ticking!
11 people found this review helpful
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What’s new

・アプリから「最強青春プログラム」「最強こどもプログラム」に参加できるようになりました。
・ホーム画面から簡単に紹介用QRコードを表示できるようになりました。ぜひ楽天モバイルをご家族やお友達にご紹介ください。

お客さまの声を元に日々改善してまいります。今後ともmy 楽天モバイルをよろしくお願いいたします。

App support

About the developer
RAKUTEN MOBILE, INC.
faq-rakuten-mobile@faq.rakuten.co.jp
1-14-1, TAMAGAWA RAKUTEN CRIMSON HOUSE SETAGAYA-KU, 東京都 158-0094 Japan
+81 50-5817-1360